30ml Scalp Serum
100ml Scalp Serum
Volumizing Shampoo
Hydrating Shampoo
Travel-Sized Volumizing Shampoo
Travel-Sized Hydrating Shampoo
Volumizing Conditioner
Hydrating Conditioner
Travel-Sized Volumizing Conditioner
Travel-Sized Hydrating Conditioner
3-in-1 Leave-In Conditioner
Best Sellers Bundle
Volumizing Starter Bundle
Hydrating Starter Bundle
The Healthy Hair Bundle
Hair Vitamins Trio
Dry Shampoo
Volumizing Shampoo & Conditioner
Travel-Sized Volume Duo
Original Shampoo & Conditioner
Return Policy
RETURN POLICY FOR DIVI
To initiate a return, head to our return portal.
Divi has a 60-day return policy, from the time of package arrival. We also have a 100% satisfaction guarantee and our number one goal is your satisfaction. We will do all that we can to make sure that happens within our guidelines. If you find that within this time frame, your scalp or hair does not respond well to the products, or you would simply like to find a better product, you are welcome to reach out to our customer service team via email hello@diviofficial.com and we will take care of you.If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement, unless the package was incorrectly shipped, or you received defective merchandise. We also require customers to package their returns appropriately. If products are returned and damaged in shipping, we, unfortunately, cannot honor a reimbursement.
DAMAGED OR MISSING PRODUCT
If your product is damaged, was never delivered, or is not what you ordered please reach out to customer service within 14 business days of when the package was delivered. Contact hello@diviofficial.com for assistance.
CANCELLATION OR ORDER CHANGE
If you would like to cancel or make changes to your order, we ask that you reach out to us at hello@diviofficial.com.
If your product has already shipped prior to a cancellation request or order change request we ask that you then refer to our return policy for further instruction.
CUSTOMS FEES
We cover 80% of a customer's shipping cost, the other 20% is the responsibility of the customer. Depending on your country, you may also experience customs fees when retrieving your package.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@diviofficial.com.